About The Report
Amazon’s FBA Customer Returns Report provides detailed information about product returns initiated by customers who have purchased items through the FBA program.
FBA (Fulfillment by Amazon) is a service offered by Amazon in which sellers store their products in Amazon's fulfillment centers, and Amazon handles the storage, packaging, shipping, and customer service for these products.
The FBA Customer Returns Report allows sellers to better manage their inventory, and offers key insights into customer behavior.
With this report, you can clearly understand why customers are returning products, and whether any improvements to your products or product content can help reduce return rates.
What’s in the Amazon FBA Customer Returns Report?
Here are some of the insights about your returns that you can uncover from this report:
- Return Date: This section provides details about the date on which the return was initiated by the customer.
- Product Information: Here, you'll find information about the returned product, such as the ASIN, SKU, product title, and quantity returned.
- Return Reason: Amazon allows customers to provide reasons for their returns, such as "item not as described," "damaged in transit," "wrong size," or "changed my mind." This section of the report highlights the specific reason for each return, giving sellers insight into common issues.
- Detailed Disposition: Amazon categorizes returned items into different dispositions, such as "sellable" (can be resold), "unsellable" (cannot be resold), or "damaged." This helps sellers understand the status of the returned items and whether they need to be processed for resale or disposal.
Customer Comments: Customers can add comments regarding the return of each product. This helps the seller better understand the issue that led to the return. This field is not mandatory, however, so you may not find a customer comment for every returned product.
Where can I access the Amazon FBA Customer Returns Report?
This report is only valid for sellers and not applicable for vendors.
You can download this report from Seller Central —> Fulfillment —> FBA Customer Returns.